AuraStella's Customer Satisfaction Quality Assurance Guarantee!

AuraStella prides itself on our handcrafting and workmanship of the materials we choose for inclusion in our products. Occasionally, however, in spite of our efforts, a defect may occur. Because customer satisfaction is our number one priority, we offer the following Customer Satisfaction Quality Guarantee.

Lifetime Replacement Policy

Should a piece of AuraStella jewelry be discovered to have a defect in the workmanship or materials, it may always be returned for replacement, as long as the proof-of-purchase original receipt accompanies it. The returned item will be replaced with an identical item. In the event the item is no longer available, the customer may choose an item of equal or greater value. If of greater value, then the price differential shall be charged to the customer, and appropriate sales tax will be added. Shipping costs incurred to send the item to AuraStella are not refundable. This policy does not apply to normal wear nor safety chains. A $5.00 lifetime Warranty Processing fee applies to all returns once the initial 30-day guarantee expires. All returns are subject to inspection by our qualified silversmiths. If a returned item is found not to be defective, it will be returned with a letter of explanation.

Exchange and Refund Policy

If you would like to exchange your AuraStella purchase for an item of equal or greater value for any reason, you may do so within the first 30 days of ownership. If the item is of greater value, then you will be asked to pay the difference, plus the applicable sales tax. If, during the same 30 days, you wish to return your purchase for a refund, you may do that as well. Shipping costs are non-refundable.

*See the back of the Customer Order Form for Return Procedures.